Why do you charge by the number of words in the original text?

This method allows our clients to independently control the length of their text, and therefore, understand the price of the translation before placing an order.

How quickly can you deliver a translation?

Clients can choose from two options: standard or express translations.

Standard translations usually take 3 business days (may take longer for lengthier texts).

Express translations can be delivered as soon as possible: within a few hours, within 24 hours, within 48 hours, etc. There is a higher fee for express translations. Click here for more information.

Which file formats do you accept for translations?

We support all common file formats: MS Office, Open Office, Google Docs, or HTML. We also accept formats used by professional graphics software, such as Adobe InDesign, Adobe FrameMaker and more.

You also have the option to send your text via PDF, but editable versions are preferred.

Should I provide any supplementary materials in addition to the original text?

Yes, any additional reference materials are welcome.

Supplementary materials include previous translations and their originals (in order to create a translation memory), an existing company glossary, and/or the contact details of someone we can consult about the terminology used.