FAQ - Miscellaneous

Yes. The vast majority of our clients order our services by e-mail. No formal purchase order is required. We simply require a brief confirmation of our price quote and the proposed deadline. The legal framework, including all guarantees, is described in detail in our Terms and Conditions.

Individuals

If you are ordering a translation as an individual (not on behalf of a registered company), we will require payment in advance. This can be done in one of the following ways:

• Online card payment via payment gateway

We prefer this method of payment as the transfer takes immediate effect. Thus we don’t have to wait for anything and we can start translating immediately. As soon as you agree to our quote, we will send you a link to the payment gateway. After the payment is made, both parties will receive an email confirming the successful transaction.

• Bank transfer

If you cannot pay for the translation online, we will send you an invoice for a bank transfer. Do not forget to include the variable symbol from the invoice; it will help us to identify the payment correctly. As soon as we receive confirmation of the bank transfer, we will start working on your translation.

• Using a payment card at our office in Prague

This method can be used when ordering a translation in person at our Prague office.

Corporate clients

If you are ordering a translation as a company (ID), we will usually issue you an invoice with a 14-day maturity after the translation is delivered. However, you can pay for your translation using any of the methods described above for individual customers. In exceptional cases, we may also ask you to pay a deposit. We would always inform you about this before we start translating.

Yes. Our Terms and Conditions apply to contractual relationships established by e-mail. Our Terms and Conditions also provide our clients with a series of guarantees, including the confidentiality of any information shared throughout the course of our cooperation.

Read more about information security on our blog.

Yes, we are holders of the prestigious international quality certificate ISO 17100:2015 and a certificate according to the EN ISO 9001:2015 standard, which guarantee you the high level of our translation services and data security.